This web site is owned by May of London Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
OUR CONTACT DETAILS
May of London Ltd.
21-23 Cherry Tree Rise, Buckhurst Hill, Essex, IG9 6ET
Phone: 0208 504 5946
Fax: 0208 505 6664
VAT REG No. GB246550853
MAKING A PURCHASE
Making a purchase could not be easier, just browse our online store and add items you wish to buy to your shopping cart. After you have finished your selection, click on the “checkout” then follow the instructions to complete your order.
We accept card payments via Paypal. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or the currency of your country.
We accept Visa and MasterCard, we do not charge for any items until it is ready to be shipped. Backordered items are not charged until they are ready to be shipped. If you do not wish to pay online, you may call the shop and give the details to one of our staff, who will process your payment or you can email your card information, send by post or fax.
If you have made an error in your order and cannot correct it in the shopping cart, then contact us and we will correct it for you.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods or we are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Where firearms/shotguns/air weapons are paid for in full, unless collected from our premises will only be sent to your nearest registered firearms dealer for collection by yourself. Please note that unless you have all of the correct and legal documents these goods will not be transferred to you in any way shape or form.
Please see look at the delivery information.
If your item is not in stock, we will back order for you, you will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free, unless otherwise advised.
PAYMENT INFORMATION SECURITY
Your payment information is not recorded by our website and all information is held by Paypal – click on the following link for more information regarding Paypal security.
If you need to contact us, please email us using the link firstname.lastname@example.org alternatively, you can call us 0208 504 5946, International callers 00 44 208 504 5946 or fax us on 0208 504 6664 or write to us at 21-23 Cherry Tree Rise, Buckhurst Hill, Essex, IG9 6ET UK.
OUR COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personal identifiable information may be requested.
THE INFORMATION WE COLLECT
This notice applies to all information collected or submitted on this website. On some pages you can order products, make requests and register to receive information and materials. The types of personal information collected are:
On some pages, you can submit information about other people. For example, you may order a gift online and want it sent directly to them; you will need to submit the recipients address.
In this circumstance the types of information collected are:
THE INFORMATION WE DON’T COLLECT:
Credit/Debit Card Information
HOW WE USE INFORMATION
Information you provide about someone else when placing an order only to ship the product and confirm delivery. We do not share this information with outside parties except to the extent necessary to complete the order.
We use return email addresses to answer the emails we receive. Such addresses are not used for any other purposes and are not shared with outside parties, unless express permission is given.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertise X number of individuals visited a certain area of our website, or that Y number of men and Z number of women filled a registration form with us, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect online.
OUR COMMITMENT TO CHILDREN’S PRIVACY
Protecting the privacy of the young is especially important. For that reason we never collect or maintain of the information at our website from those we actually know are under the age of 16, and no part of our website is structured to attract persons under the age of 16.
HOW YOU CAN ACCESS OR AMEND YOUR INFORMATION
You can access all your personal identifiable information that we collect online and maintain by calling us or by sending an email. We use this procedure to better protect your information.
You can correct factual errors in your personal identifiable information by sending us a request that clearly shows errors.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
IF YOU HAVE OTHER QUESTIONS OR CONCERNS ABOUT THESE PRIVACY POLICIES, PLEASE CONTACT US.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel the contract between you and us within 14 days of delivery without giving a reason unless the product is a custom order/ bespoke order.
The cancellation period will expire 14 days from the day you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the Product you ordered. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the last Product, part, lot or piece that makes up your order.
To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact our Customer Services team.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.
We offer your standard rights. We will be happy to refund or exchange items, which are returned to us within 7 calendar days of purchase, providing they have not been opened, used in any way or worn. Please return the goods to:
May of London Ltd
21-23 Cherry Tree Rise, Buckhurst Hill, Essex, IG9 6ET
Please include a note including the full name and address of the person who placed the order so we can find them on our database. Please note that unless the return is due to a fault with the item or error on our part, then we do not refund postage costs and postage will be charged on any goods sent out in exchange or replacement.